Specialist, Customer Experience
Avanti Computer Systems, Toronto, Ontario, Canada
Job description
EDUCATIONAL REQUIREMENTS
- Graduate of the Ryerson Graphic Communications Management program required.
Position Summary:
Reporting to the Manager, Customer Experience Group, as the Customer Experience Specialist, you will work directly with customers, providing product support and guidance with top-of-flight customer service skills.
Purpose / Accountability
- Learn the product platform and utilize documentation, previous ticket history and training to service customer requests.
- Aims to delight every customer they interact with by providing a world-class support experience.
- Utilizes a fantastic personality and excellent communication skills to advocate for customers internally.
- Proactively manages customer expectations and relationships internally (development, testing) to ensure the best outcomes.
- Works well under pressure, able to juggle multiple priorities and ensure every customer receives the right amount of service.
Knowledge, Skills & Experience:
- Knowledge of Commercial Print Workflows required.
- Experience with Print MIS or ERP system a strong plus.
- Experience supporting an enterprise-size application a plus.
- Moderate technical skills (Windows, SQL Server, scripting) a plus.
- Comfortable juggling multiple deliverables with a ‘get it done’ attitude.
- Excellent written and verbal communication.
- Strong sense of ownership and pride in all work delivered.
- Able to work a flexible schedule as needed.
- 3+ years of work experience
- Customer/ Technical Support: 1+ year (Preferred)
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