Specialist, Customer Experience

Company: Avanti Computer Systems Limited
Position Location: Avanti’s head office, 251 Consumers Road, Suite 600, Toronto, ON

Job description


  • Graduate of the Ryerson Graphic Communications Management program required.

Position Summary:

Reporting to the Manager, Customer Experience Group, as the Customer Experience Specialist, you will work directly with customers, providing product support and guidance with top-of-flight customer service skills.

Purpose / Accountability

  • Learn the product platform and utilize documentation, previous ticket history and training to service customer requests.
  • Aims to delight every customer they interact with by providing a world-class support experience.
  • Utilizes a fantastic personality and excellent communication skills to advocate for customers internally.
  • Proactively manages customer expectations and relationships internally (development, testing) to ensure the best outcomes.
  • Works well under pressure, able to juggle multiple priorities and ensure every customer receives the right amount of service.

Knowledge, Skills & Experience:

  • Knowledge of Commercial Print Workflows required.
  • Experience with Print MIS or ERP system a strong plus.
  • Experience supporting an enterprise-size application a plus.
  • Moderate technical skills (Windows, SQL Server, scripting) a plus.
  • Comfortable juggling multiple deliverables with a ‘get it done’ attitude.
  • Excellent written and verbal communication.
  • Strong sense of ownership and pride in all work delivered.
  • Able to work a flexible schedule as needed.
  • 3+ years of work experience
  • Customer/ Technical Support: 1+ year (Preferred)